"Day Surgery Unit 25/3/14"

About: Ashford Hospital

I was a morning patient at the day surgery unit yesterday. Everyone introduced themselves and were very caring. I was impressed with the organisation and how efficiently it worked there. Being first on the list I was in theatre at 9am and woke up in recovery at 10.45. I was then wheeled back to the dsu where I was given tea in a China mug that tasted so good and a sandwich. The staff rang my partner to collect me and brought me another cuppa while I waited. Everyone, from the first nurse who welcomed me into the unit to the consultant who asked if I had any last questions, was so nice it was almost a pleasure to be there. Today I even got a follow-up phone call checking that I was ok and asking if I had any question. I can definitely recommend the dsu.

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Response from Ashford Hospital

We are so pleased to hear that you had such a positive and efficient experience in our Day Surgery Unit. We do aim for patients to go through the unit as quickly as possible so they are not waiting around and can get home promptly. We are also pleased to hear that our follow-up phone calls are working well - the feedback from patients seems to be that they really value the opportunity to speak to a nurse the following day and ask any questions. We hope you have recovered well.

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