"Visit for thyroid ultrasound/biopsy, 20th March,..."

About: University Of Bristol Dental Hospital

The staff were helpful from the outset at the x-ray department reception, and this continued throughout my visit. I had attended for a thyroid fine needle biopsy, but when the consultant radiographer did an ultrasound scan she told me that in her opinion I did not need one. She took trouble to explain her findings to my husband and me clearly, repeating points if I asked or she felt it necessary. As I have a history of cancer she offered me the biopsy if I wanted a clear result. The other option I was given was to return for a repeat ultrasound scan in four months time. I felt both she and the nurse attending treated me kindly and with consideration. The only negative comment I have concerns process and has nothing to do with the above-mentioned staff who have my thanks for their care. The ultrasound scan results from the visit to a local, privately run clinic used by the NHS we're not available to the consultant at the Dental Hospital. This is a big and troubling disconnect which I have encountered before and which needs addressing immediately.

Story from NHS Choices

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Responses

Response from University Of Bristol Dental Hospital

Thank you for taking the time to provide us with feedback via NHS Choices. We are pleased that your experience at the Bristol Dental Hospital was so good and we have passed this on to the team. You are correct in identifying that private hospitals often don't routinely share their patient records with NHS providers. If this situation occurs and it is a concern, we would advise patients to bring their private hospital notes with them to their NHS appointment, or discuss this issue with their private hospital (which may involve giving the private hospital permission to share your notes directly with an external organisation). Thank you again for your feedback.

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