"Care of my Mother in her final days"

About: Royal Derby Hospital

My Mum was admitted to the hospital on the 5th January 2014. She was treated wonderfully by the staff on A&E, she had been battling bowel cancer since 2010 and had already had 4 previous stays in the Nightingale Macmillan Unit. Unfortunately due to a bed shortage at the time she was placed on 3 different wards, all of which, treated her with upmost respect and dignity, until they could find her a bed in the Nightingale Macmillan Unit. Mum was so relieved to be back on the Macmillan Unit and it lifted her spirits no end, unfortunately this was to be her 5th and final time she spent on the ward. On behalf of our family, Please can you pass on our sincere gratitude and appreciation to each and everyone of the staff, who might we add had become like family to ourselves, for how they looked after us all and especially Mum in her final days and of course for all the previous times she spent there. Where do you start? She was treated with the upmost respect and dignity, they are just a different calibre of staff on that ward and they really do deserve some recognition perhaps some kind of certificate of excellence if you do this as it is certainly well deserved. They do your hospital proud, there was nothing they couldn't or wouldn't do for each and every one of us. We would particularly like it if you could make a special mention of praise and gratitude to three of the doctors, without their invaluable support and caring nature we don't know how we could have got through such a difficult and devastating time. They are a credit to their profession as are all of the Nurses, HCA's and the Reception staff on the Macmillan Unit. Please, please can you therefore recognise such outstanding patient care and family support to all of those who duly deserve it. We could never repay them for what they have done for us. All we were able to do was to send a donation following Mum's funeral which Mum would have been proud of. This seems small in comparison for what they did for my Mum and for all of our family. Thank you Nightingale Unit, you're all one in a million!!!! Much love and thanks from Caroline Simpson (Daughter), Roy Ogden (Husband) and Family. In Memory of the late Prunella (Prue) Ogden, sadly past away on 18.01.2014. xxxxxxxxxxxxxxxxx

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Response from Royal Derby Hospital

Dear Caroline. Many thanks for your kind feedback regarding our Nightingale Macmillan Unit staff. I will ensure this feedback is shared with the team, as I am sure they will be very pleased to hear that you felt they treated your mum well. I must apologise that your mum had to be moved a few times due to bed shortages, but I am very pleased to hear that, despite this, all three wards treated your mum well. I would like to take this opportunity to pay my condolences to you and your family and wish you well for the future. Kindest Regards Sarah Todd, Patient Experience Manager, Derby Hospitals NHS Foundation Trust

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