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My name is Mr Fred Russell.

Story from nhs.uk

"My name is Mr Fred Russell."

About: Royal Bournemouth General Hospital

On the 20th of March I had a Pacemaker replacement in ward 23, the Nurse that prepared me for the op. was very pleasant and polite, she could not have been better. The guy who looked after me during the op was fantastic, putting my mind at ease all the time. The surgeon was also fantastic, done a super job, bless him. The Nurse that looked after me when I went back to the ward taking my blood pressure etc etc. was also absolutely wonderful, feeding me and bringing cups of tea and coffee, nothing was too much trouble for any of them, what a wonderful team they are !! I would thoroughly recommend Bournemouth Royal Hospital and ward 23 to anyone. Many Thanks for all your Kindness. Fred Russell.

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Responses

Response from Royal Bournemouth General Hospital 10 years ago
Royal Bournemouth General Hospital

Submitted on 27/03/2014 at 08:09
Published on nhs.uk on 28/03/2014 at 03:00

Dear Fred I am delighted to hear that you had such a positive experience in our Cardiology department at Bournemouth and please can I thank you for taking the time to provide us with your feedback. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide. It is most encouraging to know that you have found our staff to be so caring and thorough in your treatment. I will make sure department staff are made aware of your kind words. Regards Sue Mellor Head of Patient Experience

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