"I Wish nobody to be admitted here !!"

About: Royal Albert Edward Infirmary

This review is about the experience i saw my nan have, for couple of years she has had COPD and yes it has been getting worse, she went in to hospital as she could tell she wasn't feeling right they took her co2 levels and they was high which happens every now and then, she was on the M.A.U ward at first this was only suppose to be a ward your on for a few hours, 3 days later still on this ward, anyway the first night she was on the ward she asked nurses for help to the toilet and was refused so she got up her self and walked to the toilet and fell as no help was given which ended in her breaking a hip in hospital care. The next day she was sent for an X-ray and was told there might be something wrong but nothing major then some other doctor looked and decided it was broke and surgery was the only option, surgery occurred 2 days after the break all went well even though this wasn't the reason for being in hospital, then after about a week they discharged after looking at her COPD and said everything will be fine now 6 weeks in bed at home and it will be fine, from day one of coming out off hospital she wasn't the same person and was getting worse, 3 days later back in hospital to be assed as something wasn't right 2 days later she passed in away in hospital. But overall the care given by nurses was shocking, they just didn't care on all the wards she was on shocking hospital i would never wish anybody in this hospital.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting on Patient Opinion in respect of your Nan's treatment and care within this Trust. I am very sorry that you have had cause for concern as it is not what we would wish to hear. The Trust is always happy to investigate concerns in a more formal manner and I would ask that you contact the Patient Relations department who will advise how your concerns can be taken forward.

Kind regards

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