About: Hull Royal Infirmary

Attended last night ( 2225hrs ) with a badly infected hand following a puncture wound caused by a thorn. Very pleased with the treatment provided but the waiting time of over three and a half hours and the apparent lack of medical staff was unacceptable when the waiting room was not particularly busy. The fact that a very drunk and abusive man with a facial injury was treated immediately on arrival was an added annoyance. I appreciate cases need to be prioritised but his wounds did not appear to merit such preferential treatment but I am not medically qualified to comment I suppose. Despite this the reception ,security and medical staff were all very professional in dealing with the patients. The doctor who treated me was absolutely bonkers but had a great personality and bed side manner which totally put me at ease and reassured me greatly as the infection was spreading through my blood stream very quickly and visibly. I was worried.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Elizabeth Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. Whilst the waiting room might not appear to be very busy, the waiting room does not reflect what is actually happening behind the scenes where patients are in cubicles and resuscitation. I am sorry if you were not kept informed of the length of wait you could expect. I hope that you are now improving from your injury and wish you a speedy recovery. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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