"Very pleasant surroundings at Madeley "

About: Telford referral and quality service (TRAQS)

(as the patient),

GP referral for physio to my back, given choice of PRH or Madeley. Consequently no contest (Madeley).

Very pleasant surroundings. The physio who dealt with me spent plenty of time isolating my problem, then gave me some exercises.

At no time did I find that I was under pressure because of lack of time, nor was I kept waiting more than 5 minutes for my appointment.

A very pleasant change.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team I note that your comments relate to Maddocks Physiotherapy Community Clinic and as such I am unable to comment on their behalf. However, I will ensure that they are made aware of your positive feedback.

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