"Absolute joke outpatients department"

About: Clatterbridge Hospital

I went 24/03/14 for a referral appointment about a camera investigation in my knee to not be given the time of day and to be told they won't be doing anything for me and therefore am being discharged because they no longer need to see me, so now I have to suffer the agony in my knees because they can't be bothred seing or treating me. Next the cleanliness was bad for a hospital environment waiting room had dust building up in corners dirt on the roofs trolley bed was severely faded with black marks on it. One of the staff was stood there biting her finger nails then spitting them out on the floor, this is a health hazard another was talking about how she was sick through the night surely don't go to work in a hospital where you could spread things like this onto vulnerable people. Seriously unhappy with the service I was given.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clatterbridge Hospital

We are very sorry to hear about your experience at Clatterbridge Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Orthopaedics department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story