"Inpatient post operative care and discharge"

About: Royal Stoke University Hospital

I am of the opinion that beds and patients are an anathema to the NHS. Recovery times given are so short and the constant harangment of the physios, 3 on my first postoperative day, 2 visits by discharge staff, 2 by a very aggressive doctor that I had never seen or treated myself. My consultant had arranged for a side ward due to my very unsociable and personally restrictive gastric problems. My consultant had also given me a couple of days extra to recover and be monitored due to infections and postoperative complications that have manifested themselves. Due to the absence of my consultant the staff ignored completely his instructions and took it upon themselves to discharge me asap or move me to a place that would cause me the greatest inconvenience and also with no regard for the other patients and my self esteem. On asking the phsios, who disonhor that name, for advice on strengthening and mobility their retort was that they did not give this service. Their sole aim in life was on "the stairs". It did not matter how I could accomplish this task several times a day as long as I could climb 2 stairs. This was insulting with lack of forethought and basis caring for the discharge of patients. Having has cervical spine and ulnar nerve surgery with a heart condition, On an ECG graph taken, the ward doctor said I had no problem, Armed with the same graph my doctor has referred me, on an urgent basis to a heart specialist. I find it very little to compliment the UHNS on any area of patient care The money given to produce an outstanding community hospital has been unwisely spent. I speak on behalf of every person with whom I discus this hospital and the services it provides and trying to find them is a nightmare. The UHNS morfs into the City General ? or this building or that with pathetic signage. Endless corridors that visitors need to add half an hour to the visiting time that are at the convenience of the staff more than the sometimes elderly visitors. Car parks with no bus transfer miles away from the only main entrance. Bus stops the same, this for the very infrequent and none existent direct service from the main bus station in Newcastle. It makes one wonder if the governors have interests in the taxi companies that are thriving at the expense of the elderly and infirm. Wasteful, ill planned and managed by the faceless ones, who, as long as they have a "good" car and designated parking space are satisfied. As for the food, visitors take food into patients. The food served is at best appalling. No hot food convenient for the visitors. The idea is good, a pre-ordered selection which, on speaking to fellow patients, no one got the food ordered, "I'll see what's left on the trolley" was foremost. The blob of cold, congealed food was served and collect at pace with no cold comforts available after the last meal at 5 o'clock save for a piece of fruit to sustain a recovering patient. I asked for the ethic menu but this was available tp me. Why?

Story from NHS Choices

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Response from Trust HQ

Dear NHS_user Thank you for taking the time to give us feedback about your experience at University Hospital. If you feel you would like to discuss the issues you have raised with someone, please contact our PALS (Patient Advice and Liaison Service) on 01782 676450 or 01782 676455. Our team will be happy to help you. Communications University Hospital of North Staffordshire

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