"Me and my neuralgia."

About: Royal Devon & Exeter Hospital (Wonford) / Maxillo-Facial surgery

(as the patient),

I was referred to the maxillo-facial dept of the Royal Devon and Exeter Hospital because of neuralgia. I was seen promptly and expertly on the day of my appointment, and the doctor actually found the cause - a pocket of infection beneath a tooth, clearly visible on the xray he sent me for.

After the xray he saw me again, very promptly, and said I should either have the tooth removed or root-filled, and that he would send the xray to my dentist. All this was excellent.

However, a fortnight later, and neither my doctor nor my dentist have received any report or xray - and without it my dentist is reluctant to proceed. I don't understand why in this day and age it should take so long for a report to be sent.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Ba

Thank you for sharing your story. We would like to be able to discuss this with you further and ask if you can call our Patient Engagement and Experience Team on 01392 402093.

Kind regards

Tracy

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