"my 2 weeks stay with my 2 year old"

About: Russells Hall Hospital

Seen it all, data protection of others discussed in front of everyone, doctors saying one thing, physio consultants saying something else, when questioned I was told off. Sort yourselves out b4 raising your voice at me.. Don't dare complain about the technique of care by a nurse while your there who with 15 years experience (her words) doesn't know how to come across a 2 year old, leave any complaints till you have been discharged as they together with colleagues will make your life hell, and eye you out at every occasion. Nurses nattering to each other throughout the night, trying to justify that she wasn't wrong,, while making sure they are loud enough that myself and other 3 parties in my ward station can hear. Must state a high level of care by majority of nurses, and a big thanks to the person who is part of the playgroup, a great asset to the ward

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Responses

Response from Russells Hall Hospital

Thank you for posting your feedback about your experience of our hospital. We aim to offer the highest standards of care and respect to all our patients, and so it is good to hear you feel you received high levels of care from the majority of our nurses. It is very disappointing to read that not all of our staff behaved in the same way and we must apologise for this. We would welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence of the poor attitude you have experienced. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 and they will be more than happy to arrange a meeting. In the meantime we have forwarded your comments to the matron and lead nurse in charge of the children’s ward.

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