"Excellent emergency care"

About: King's Mill Hospital

I had been referred to the emergency care department following a call to 111. From the point of entering the unit, until I left some 5 hours later, the care was superb, the staff helpful, friendly professional and reassuring, despite obviously having a high volume of patients to deal with. I was treated with consideration throughout. Even though I had to wait for some time to see a doctor, before I could be discharged, I was seen and assessed immediately. I was informed throughout that because my obs were relatively normal, it was obviously less urgent for me to see a doctor than others coming in. This was perfectly acceptable. The culture within the unit was efficient and friendly, and staff obviously got a good deal out of working there. All in all, and despite the circumstance, a very positive experience. Good old NHS!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from King's Mill Hospital

Thank you for your comments. We will make sure that the team caring for you are notified of you message, they are always extremely grateful for patient feedback.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story