"Poor communication and delay"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Gastroenterology The care is very disjointed and they do not follow up quickly. 2 out patient appointments cancelled and a new appointment had to be chased due to a flare up of disease Notes were missing at the out patient appointment, leading to a really unsatisfactory appointment. At the next appointment, the notes from the previous one were not included in the now found set of notes - therefore started again, and change in disease since the last appointment could not be measured Twice blood tests have been ordered, blood taken and then mysteriously the samples not analysed or reported, leading to delays in starting medication. Had to call for results of an MRI scan which shows a problem, but still not had a call back several days later to discuss a care plan as a result of what it shows. Told consultant would phone on Monday - but he is not there and therefore couldn't phone back - still waiting In my opinion clinical care is being compromised by a lack of organisation and follow up, which places far to much responsibility on often poorly patients to chase for action. What happens to those patients that don't chase up for answers and action??. Really dissatisfied with the care provided to date.