"Long waiting time"

My appointment today was at 11:30 am I had taken time out of work in order to attend. 5 patients waiting and only 2 consulation rooms! the consultants saw 2 patients approximately 10 minutes each and a member of staff talking for a very long time with one of the consultants. I am absolutely disgusted that with such few patients and only 2 consulting rooms I had to wait for such a long time unneccesarily

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Response from Brook Lane Surgery

I would like to thank you for taking the time to post a comment about your experience at the hospital. Patient feedback is extremely valuable to the Trust and I was sorry to hear about your long wait to be seen. I have passed your comment onto the relevant manager for their attention and if you wish to discuss this further please contact Complaints and PALS on 02380 874065. Kind regards Complaints and PALS

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