"Refused treatment at casualty"

About: Sunderland Royal Hospital

I went to casualty because of concerning stomach and chest problems and was abruptly told I would not be seen and to consult my gp or consultant I stayed calm and polite and feel this is not how people should be treated by the receptionist

Story from NHS Choices

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Response from Sunderland Royal Hospital

We are sorry you felt you were spoken to abruptly by a member of staff in the Emergency Department. If you would like use to look into this further, please contact our Patient Advice and Liaison Team who will be happy to pick this up for you. Their contact details are: pas@chs.northy.nhs.uk or freephone 0800 587 6513.

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