"fractured wrist ... age 6"

About: Good Hope Hospital

A&E were fantastic, he was very well cared for and given appropriate pain relief of gas and air while they X-rayed him and put on a temporary cast.. However, i then over heard the discussion that the ortho team were transferring to the Hearltands as per the protocol as a child cannot stay on the CAU for more than 23 hrs. The paediatric consultant was very keen for him to stay at Goodhope.. I felt quiet bullied into keeping him at Goodhope, but the ortho lot said they would either take him to theatre overnight or 6am in the morning.. having spent a very restless night on CAU, and having insisted on adequate pain relief being written up since my child had cried from 2300-2400 because only calpol and ibrufen was written up, i insisted the ortho team give him proper pain relief. The lovely dr was great, tried to reposition George to help but then agreed for some Oral morphine... which gave him 4 hrs sleep. We didn't go to theatre till 945 the next morning.. Despite being up and dressed and eaten and peed by 230 we had to wait for the correct dose of antibiotics to be written up so we could be discharged. He was written up for an infants dose when in fact he is 6 yrs old and 23KG. the ward sister continually bleeped the dr and even left the unit to go and find her... She also said she had spoken to the consultant who was not interested and was contacting the Reg.. I eventually said I was going home no matter what...and come back to collect the anitbiotics later.. Antibiotic were due at 1600.. We were told that he had had IV antibiotics in theatre so not to worry.. At 1815 the dr eventually came onto the unit... same excuse about the antibiotic, that he was covered so not to worry he would just need his 2nd and 3rd dose at home.. she said she was very busy and had not eaten or stopped since coming on shift! well neither had I ! and in fact my son had also been offered no food apart from a ham sandwich at 2pm after waking from theatre... we eventually left at 1845.. no advice on how to care for the plaster... and that a clinic appointment would come through the post... we had only been home 10 mins when the CAU sister rang us to say that the orthopaedic dr would like us to give george a 3rd dose of his oral antibiotics... basically proving that he was not covered by antibiotics from theatre.. this all happen despite myself being a peads nurse for nearly 17 years.. I know when the care is sloppy and not up to scratch... and it was! The ward sister on that day and her nurses were fine, it was the politics and system that was wrong. It was such a rotten experience for my family and young George.

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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