"Noisy at night"

About: Stoke Mandeville Hospital / Trauma and orthopaedics

(as a relative),

My husband had a hip replacement under trauma following a fall. The operation went well and I cannot fault the medical side.

Unfortunately the nursing care left a lot to be desired. He was in a room with 3 others who were unable to speak and one patient was extremely noisy especially at night. Some of the staff showed little care to my husband whilst a few were very good. He had very little sleep which I believe did not aid his recovery.

Very noisy patients should be in a single room not with others who want to rest. My husband did not want to complain as he felt he would get worse treatment.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to comment and we are very sorry to read about this experience of nursing care you and your husband experienced at Stoke Mandeville hospital.

It is important that we hear about the service that our patients receive and we are grateful that you've brought this experience to our attention. By doing this, we can review how we can best support patients and provide safe and compassionate care. Although we appreciate your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and so they will be able to discuss this matter in more detail with you. By providing us with more information about your husband's care, we can take action to improve this service. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

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