"Well done Ward 16 and thanks"

About: Castle Hill Hospital

Consultant I was in Castle Hill Hospital for a Right Total Parotidectomy operation. On first meeting with the consultant surgeon his manner gave me complete confidence in him. I arrived on the ward at 7:30am on the day of my operation and I was first on his list. He visited me twice back in my room to make sure all was well. I was asked on regular occasions every day by the nursing staff if I was in pain and did I require any pain killers. The registrar came to see me each day to ask if I had any problems and to answer any questions or concerns I had. The registrar was really pleasant, polite and very easy to talk to. Ward cleanliness - I was most impressed by the cleanliness and the fact that my room was constantly being cleaned and that all waste bins were clearly labelled as to what one could put in them. Food - Nobody should expect the quality of food to equal food cooked at home as meals are produced to feed a large number of people, all to be fed a the same time .I was however really impressed with the food and choice offered to me during my three day stay and I ate all my meals. The smoked mackerel salad in particular I really enjoyed - well done the catering staff. Nursing staff - I was well looked after by all nurses during my stay and I must mention one nurse who even lent me her mobile phone to call my son as I could not get mine to work. Conclusion - Could not fault anything during my stay on Ward 16 and I would have no hesitation in recommending this ward to anyone. As Ward 16 is the only part of Castle Hill I have had experience of, I am unable to comment on the rest of the hospital. P. Morten

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Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. It is good to read that your whole experience in the hospital was beyond your expectations. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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