"Podiatry Out patients"

About: Newark Hospital

Recently I visited the out patients department for a podiatry appt. I have never been to Newark hospital before. I enquired at the voluntary desk where to go and was very impressed by the ladies response. On turning into the outpatients dept I was met by a man. What a kind man, he checked my details and then referred to me by name and had a very pleasant manner. But what impressed me the most was that my appt was 10:00 and he came up to me about 10:15 and said that he was aware I had been waiting and went to enquire how much longer I would be waiting for. I was quite happy waiting but what a lovely gesture. When I had finished I had to approach the reception desk to hand them paperwork and as I was leaving I thanked him and he said goodbye to me by using my name. I hope he gets to read this or the hospital share this with him. Lovely touch to the service. Most impressed.

Story from NHS Choices

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Responses

Response from Newark Hospital

I write to acknowledge your very kind comments posted on the NHS Choices Website. I can confirm that your very these will be passed on to the volunteers on the voluntary help desk and also in the out patients department. Thank you once again. Customer Services Department - Newark Hospital Telephone: 01636 - 685692 direct line E-mail: pals.nwk@sfh-tr.nhs.uk

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