"colonoscopy and gastroscopy "

About: Chorley & South Ribble Hospital / General surgery

(as the patient),

I had an awful experience with gastro- and colonoscopy in Chorley Hospital. I was very anxious and throughout my time there nobody asked how I was or if I was ok. Feeling totally embarrassed with the sarcastically called 'dignity shorts' I went into the endoscopy room full of people, of whom only the endoscopist introduced herself.

I felt anxious after sedative and analgesic were injected into my vein because of strange sensations: everything was spinning, I couldn't understand sentences (only if they consisted of 2-3 words), I couldn't hear my own voice, so was not sure whether I actually spoke when I thought I did.

The colonoscopy was painful, but, contrary to what the information leaflet promised, nobody did anything about it. The procedure just went on, and due to the effects of the sedation I was unable to protest or get away from it. At the end the endoscopist patronisingly stated that I 'did very well'! Wasn't it the endoscopist and the nurses that had a job to do, I. e. keep me comfortable, in which they failed?

During the recovery the student nurse was giving me complicated instructions about how I need to ring my partner to pick me up and tell him to text me when he's here. I still could not understand what she was saying, and actually had expected a nurse to do this for me.

I felt half-paralysed and helpless, in pain, with nobody giving a damn throughout the procedure. Flashbacks from that experience kept me awake at night and distracted during the day for weeks after. I subsequently made a complaint and requested multiple times to have a different physician assigned for follow up, but after my request has not been granted yet.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

We are so sorry to hear of your experience; please be assured that they will be shared with the relevant staff in order to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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