"Badly managed a & e department"
About: Hull Royal Infirmary Hull Royal Infirmary Hull HU3 2JZ
Brought mother in myself.She went one way I was told to wait on a chair.Over an hour later she was pushed through on a trolley. I followed and was told to book her in at reception. Doctor examination, X Rays and blood tests followed in good time, then left to wait in a line through the work area with at least 10 other patients and relatives all being constantly moved aside to allow other trolleys and medical equipment through. Why line people up to obstruct an obvious throughway? It was like a cattle market, no dignity, no respect, a very upsetting experience. Everyone staring at everyone else. Laying on a trolley for 5.1/2 hours is not good for anyone's circulation surely. We were not spoken to again until 4.1/2 hours later when I questioned if we had been forgotten. Nurse checked and said we had only been waiting for 3.1/2 hours not 4.1/2 hours. That was because they didnt check her in until over an hour after we arrived. In the 5 .1/2 hours we were in there she was not offered a drink, something to eat, or would she like to use the toilet. Nor any oxygen and that was why the GP had sent her in! Her last drink was 4 hours before she arrived, so she didn't get a drink until she was on a ward, which was 6 hours after she arrived and 10 hours since her last drink at home. As inconvenient as it is, patients have to eat, drink and go to the toilet.