"Cataract Surgery"

About: Queen Elizabeth Hospital (Birmingham)

Earlier in the year I had both eyes operated on at this hospital by a surgeon. My treatment from start to finish was excellent, everything regarding the operation was explained to me and I was put at ease from the very start. Nothing was too much trouble, the whole team were great and the surgeon is very approachable and patient. (Question 4 asks which department I visited, it was the eye dept but you don't give this as an option)

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Response from Queen Elizabeth Hospital

Dear Patricia Thomas Thank you for taking the time to provide feedback on your experience of the Eye Department at the Queen Elizabeth Hospital. We are very pleased that you had such a positive experience and that our staff were able to put you at ease before your operation. Your comments have been passed onto the senior staff responsible for these services; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. I have passed on your comment to NHS Choices about the lack of ‘Eye Department’ on the list of choices available. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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