About: Leicester General Hospital Leicester General Hospital Leicester LE5 4PW
Firstly the staff that work in the triage are professional and polite. Unfortunately on the ward the clerk is unhelpful, ignorant and has a bad attitude towards visitors and also having witnessed that tone in which she spoke to a patient I find disgusting (she is in need of customer service training). The care that my Mother got whilst on the ward was not of a high standard she was only allowed fluids post surgery which is understandable and was accepted, asked for a hot drink never got one until a family member went and brought one informed by my Mother that the drinks trolley never came round that evening. The following day she did not get anything to eat she did ask for a yoghurt but never received one and because she had been informed that she was being discharged she did not make a fuss. The discharge itself took forever again ignorant ward clerk and staff nurses who take forever to actually acknowledge that I was waiting to take my Mother home but eventually after waiting approximately 2 hours we were able to go home. I myself work within the NHS and I pride myself on being caring and compassionate towards patients and their families. Good manners don't cost anything and some staff need to be reminded of this.