"NHS24 helpline"

About: NHS 24

(as the patient),

I called NHS24 after work today regarding ear ache & spoke to a guy named Francis, he was so helpful & thorough on the phone & he was sympathetic towards my pain.

It was nice to be given advice from someone who genuinely wanted to help me. His customer service was outstanding & he was very informative - he is a credit to the NHS24 service! ! Thank you! !

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Thank you very much for your complimentary feedback for an NHS 24 staff member. I am pleased to note that Francis, who managed your call, provided you with excellent service. Within NHS 24, where possible, we try to ensure that positive feedback is shared directly with staff. Therefore, if you would like your compliment passed directly to Francis, I would be pleased to hear from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk.

Thank you again for taking the time to log your experience via Patient Opinion. It is a pleasure to note that our staff continue to provide an excellent level of service to persons who require to use NHS 24.

I do hope that your earrache improves soon.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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