"Opthalmic Department"

About: Arrowe Park Hospital

I wish to say thankyou to the Eye Department Staff at APH.I had to attend the the Department just before Christmas for two eye tests ,and also returned after Christmas.I was no sooner checked in ,than i was called in ,which was good as i had heard that were waiting times ,depending on your treatment. On each occasion the member of staff treating me was polite,professional and pleasant,and explained the proceedures. I have to visit on a regular basis now,and have been most recently ,the beginning of the month,where i was seen promptly once again. After having to wait about 18 weeks for my first appointment after being referred for treatment,i was a little concerned that i would experience more waiting ,but i have had no problems at all.. In my dealings with the now ,and when my mother was admitted a few years ago,i would like to thank all the staff concerned. Thankyou.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Eye Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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