"The nurses on reception and who ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

The nurses on reception and who carried out the eye tests have always been very pleasant, friendly and helpful.

What could be improved

The consultant who has now become the person I see regularly has very little people skills indeed he is extremely abrupt and dismissive. I have an inflammatory condition that I have had since March, which previously has cleared in 6 weeks, I am therefore concerned especially as I have a number of other symptoms which I consider are connected. His comments when I tried to discuss this was they are not connected go and see your doctor. I am not a machine therefore I consider that everything in my body works or does not as a ' whole ' I was hoping that the medical profession was becoming more enlightened however this has not been my experience of your hospitals.

Anything else?

I was treated for an eye problem from March until October in the accident and emergency eye department until I was moved to Lister, where I am still receiving treatment. I have been trying to find details of the consultants working within the Trust as I would like to be treated by someone with more specific knowledge of my condition. Unlike most other hospitals there appear to be no details available, the only link gives a message that the site has been blocked for safety reasons.

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Responses

Response from Queen Elizabeth I I Hospital

We would very much like to investigate your concerns about your treatment, but given that we have several consultant ophthalmologists it is not possible to do this without further input. If you are willing to make a formal complaint, then please e-mail us on patcomplaints.enh-tr@nhs.net. If you wish to take a less formal route, then you should contact us on generalenquiries.enh-tr@nhs.net. Either way, we will be happy to work with you to resolve this matter to your satisfaction.

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