"Feedback - appointments at Outpatients & Endoscopy..."

About: Cirencester Hospital

In Feb/March 2014 I made two scheduled visits to Cirencester Hospital. My first to Outpatients was entirely satisfactory, with good & helpful telephone contact beforehand that helped to deal with an issue. My follow-up appointment was for treatment at the Endoscopy Unit, where I cannot speak too highly of my experience. From arrival in reception, through pre-op. to the procedure itself, and finally recovery, I met with only friendly, helpful and reassuring treatment. The nursing staff were clearly efficient and competent - as was the doctor carrying out my Colonoscopy procedure. The environment was clean and smart, with one-to-one patient-centered care a clear priority; throughout my visit there was an unfussy & informal professionalism evident. Leading up to my appointment I had received clear & helpful leaflets from the Unit, together with all the preparatory kit; advice to deal with difficulties was thoughfully offered. Although no doubt more difficult to replicate in other areas of the service, this impressive Unit is a model of what the NHS as a whole should be like ... & of which we could justifiably be proud. (Last but not least, the parking, though at present somewhat limited, was unlike many other hospitals free; only right & proper as the NHS claims to be 'free at the point of entry'!)

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Response from Cirencester Hospital

Many thanks for taking the time to share this feedback. We're pleased to hear that you were happy with your care, in both the outpatients and endoscopy departments, and we will certainly pass on your comments to our teams at Cirencester Hospital. Best wishes The team at Gloucestershire Care Services NHS Trust

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