"A&E at Victoria Hospital Kirkcaldy"

About: NHS 24 Scottish Ambulance Service Victoria Hospital / Accident & Emergency

(as a relative),

After mum suddenly blacked out at home I called NHS24 who talked through the situation and advised a GP call-out was best. Mum's own GP was round within 30 minutes. All seemed well and we were to progress with a couple of tests as an out-patient.

But 2 hours after the first blackout, it happened again so I called an ambulance. Response within 5 minutes was incredible and after an ECG in the vehicle mum was taken to A&E.

Initial tests were conducted immediately followed by a consultation with the doctor and a further chest X-Ray. Mum was kept in overnight for further tests and observation and though it did take a few hours to get a bed, treatment was great.

Mum was discharged the following day with a few tests still to be done as an out-patient as originally thought by our GP.

Every aspect of our experience was as good as you could possibly expect from NHS24 to the GP, the Scottish Ambulance Service, A&E and Admissions Unit 1.

We are so fortunate to have this wonderful service here when we need to call on them.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Khashogg

Thank you for your posting via Patient Opinion which I read with interest. I am sure that this would have been a very worrying time for your mother and yourself.

I note your positive feedback for the organsiations and services involved in your mother's care, and I am pleased that you feel every aspect of her care was good. It is always a pleasure to read and receive such feedback.

I do hope that your mother's health continues to improve and I wish her every good health for the future.

If you would like to contact me directly in relation to the service provided by NHS 24, I can be contacted on 0141 337 4582 or at patientaffairs@nhs24.scot.nhs.uk.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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Response from NHS Fife

Dear Khashoggi

Thanks for sharing your experience. Our A and E staff have to work extra hard at this time of the year as we often have more people coming in and it is good to know that you had such a positive experience. I really appreciate all their efforts and it is good to know that you did too!

I will be happy to share your positive comments with the team.

Kind Regards

Heather Knox

Director of Acute Services

NHS Fife

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Response from Heather Kenney, Director of Strategy and Planning, Scottish Ambulance Service

Dear Khashoggi

Thank you for the feedback on the service you received from Scottish Ambulance Service on this occasion. We will be sure to pass on your appreciation to our staff who work hard around the clock to provide a speedy reponse to emergency calls and to ensure patients get access to the right care as soon as possible.

Best wishes

Heather Kenney

Director of Strategic Planning and Quality Improvement

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