"Appointments through TRAQS which were handled very quickly"

About: Telford referral and quality service (TRAQS)

(as a service user),

Six months ago I had to be admitted to hospital with back problems, I can only speak as I find.

The staff were very caring and informative. I was there for 2 weeks, which time I had x-ray and MRI scan. I was then transferred to a local home for 2 weeks, where again I was looked after so well.

I went home with equipment to help me get around my bungalow, and during the last few months I have received appointments through TRAQS which were handled very quickly.

Please accept my thanks for all your help in arranging these.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. Although you mentionTRAQS was involved in arranging some apppointments, I note that your comments generally relate to your experience whilst in hospital and as such I am unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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