"Lack of information"

About: Queen Victoria Hospital (East Grinstead)

We arrived on time for a small procedure, for my wife's mother, who is nearly 91 years old, but had to wait over 3.5 hours before the minor op was performed. No reason or explanation of the delay was given. This is completely unacceptable but consistent with how we have been treated at Pembury hospital. It appears that the receptionists are given instructions to keep all patients in the dark about what is (or isn't) going on!

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Response from Queen Victoria Hospital

‘Dear Anonymous Thank you for taking the time to post your comments. This is not the experience that we aim to provide at Queen Victoria Hospitalt and we would like to apologise for that. It would be helpful to discuss the issues you raised, in order to investigate and respond to the events mentioned. Please contact either Jo Davis, Matron for Perioperative Services on 01342 414262 or myself on 01342 414355. Kind regards Nicolle Tadman, Patient Experience Manager

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