"Ark Royal Ward"

About: Gosport War Memorial Hospital

My impression, as a relative of a frail elderly patient, is that the ward is run too much for the convenience of the staff and not the well-being of the patients. Some staff come across as officious and seem to view patients and relatives as an unnecessary inconvenience. The notices on the ward written by the Ward Manager, telling relatives that they are not allowed to visit on certain afternoons because of a Consultant ward round, is completely unacceptable; elderly patients are very likely to need a relative with them to ensure that their medical needs are met ( to aid confidentiality,relatives could reasonably be asked to wait outside a particular bay whilst doctors are doing a round, but to ban them from supporting their relative is appalling). Staff have also been officious about visiting times. Elderly patients may actually benefit from having relatives with them outside of visiting hours, for instance to help with eating.

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Response from Gosport War Memorial Hospital

I would like to thank you for taking the time to post a comment. I have asked Portsmouth NHS Foundation Trust to view your comments as they manage the Ark Royal Ward at Gosport War Memorial Hospital. If you wish to discuss your experience further please contact their Complaints and PALS by: Telephone us on: Freephone 0800 917 6039 Email us on: PALS@porthosp.nhs.uk Post: Freepost RSGB-CJUS-YAXK Portsmouth Hospitals NHS Trust Patient Liasion and Advice Service Health Information Office Queen Alexandra Hospital Southwick Hill Road Cosham, Portsmouth PO6 3LY Kind regards Complaints and PALS at Southern Health NHS Foundation Trust

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