"Hospital Feedback"

I have had cause to ring Customer Care today. A patient in there at the moment is far worse than when she went in, she has lost 5lb in a week so is now under 6 stone, she is not getting her medication when needed and has now become dehydrated.......24 hours later shouldn't she be on a drip, how can she be allowed to become dehydrated in the first place? I will hold further comments and give Customer Care a chance to rectify this disgrace.