"Ridiculous wait at the Fracture Clinic"
About: Queen's Medical Centre Queen's Medical Centre Nottingham NG7 2UH
Posted by Anonymous
To give an appointment time to attend a clinic implies that you will be seen within a reasonable amount of time from the stated appointment that has been scheduled for you. My 'appointment' was at 9.30 this morning - I was not seen until 11.25. There was an announcement made at around 10.30am informing all waiting patients that the doctors were running around 1 hour behind, but clearly this was a gross under-estimation. Whilst I was waiting, the reception staff were firmly divided into 2 groups - very professional, helpful and friendly staff, and a couple of individuals who complained very loudly and repeatedly that a consultant doctor 'always does this' - presumably there had been more than 1 booking error. The lack of information about the delay was very frustrating, and the way that some of the reception staff conducted themselves was less than professional. A far cry away from the excellent experience I'd had at A&E.