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4 months and still no 4th appointment

Story from nhs.uk

"4 months and still no 4th appointment"

About: Manchester Royal Eye Hospital

Having been diagnosed with Glaucoma and recalled one week after very difficult laser treatment which did not appear to be successful. I was given no information about my treatment but told I was not to worry and would receive a new appointment. I have phoned and was told there was no new appointment recorded. My optician has written as the pressure on my eyes has increased. Still no reply.My Dr has finally enabled me to book an appointment after 4 months. . My main concern in all this is that from childhood I have very little sight in one of my eyes.

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 28/04/2014 at 11:03
Published on Care Opinion at 13:55

Dear Ms Robinson,

We are very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your delay in receiving a follow up appointment at the Eye Hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care and delays in receiving appointments very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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