"Musical chairs and extremes of care."

About: St Mary's Hospital (London)

My mum was in St Mary's after collapsing at home. The medical care was consistently good , but the nursing care, although fabulous on the Major Trauma Unit, was truly appalling on Samaritan Ward. Mum was moved 3 times during her admission - twice at night. She found this frightening, though her family always found her eventually. Prior to an urgent transfer from Samaritan Ward to the MTU, she coughed up a lot / of blood. When her son arrived 2 hours later, having been called to drive up to London from Bournemouth, the brightness insisted on showing him where mum had vomited and the sheets she had used to clean the blood up! Our faith was renewed by the excellent nursing care provided on MTU. If only that standard of nursing care was available on the other wards, even as a rolemodel. It would raise the hopes of patients.

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust welcomes your feedback with regard to your mother's care at St Mary's. We are concerned to read that whilst she had excellent nursing care on MTU this was not the case on Samaritan Ward. We apologise for the distress that was caused. It would be important to have further details so we can investigate the incident you report and ensure that there is learning from this. To enable us to do this we hope you will contact our PALS service pals@imperial.nhs.uk

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