"Pain Management Clinic- waiting for appointments"

About: Scunthorpe General Hospital

After having had an injury at work making me bedbound, I was referred to the pain clinic at SGH. It took about 4 Weeks to get an assessment appointment and another 3 months to actually get the treatment (injections). I am due for another assessment. Waiting for almost 6 months to get an appointment, although I made a written request stating my condition was getting bad. Less than 24 hours before this appointment, I receive a phonecall saying this appointment has to be cancelled due to the doctor not being available, and will be sent another appointment. I am annoyed and frustrated with the way I am being treated. I am not in a position to afford private treatment , Is there another alternative? Orval Monteiro Pain Clinic appointment. On 19 March 2014 at 4 pm

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Response from Scunthorpe General Hospital

Hello, thank you for your feedback, I'm sorry to hear about this frustrating experience. If you would like it to be investigated further, please call our patient advice and liaison service on 01724 290132 or email nlg-tr.PALS@nhs.net Due to a combination of the popularity of the acute chronic pain service and a reduction in service from neighbouring hospitals there has been a significant increase in demand onthe Trust service. So far in 2013/14 the service has undertaken 760 more outpatient and daycase procedures than last year. In order to cater for increased demand the Trust has: • Increased the amount of consultant and middle grade sessions undertaken per week. For the first time the Trust has a dedicated chronic pain consultant who will manage the chronic pain team and work solely within the service • The community chronic pPain service is now operational in both North and North East Lincolnshire. This is improving the quality and experience for chronic pain patients, and ensuring that many can be treated without the need for hospital referrals Through a combination of these factors the Trust will again be achieving the national standard waiting times for access to services. Kind regards, Sarah Mainprize

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