"Avoid at (near) all costs"

About: Royal Sussex County Hospital

Dreadful attitude of most of the nurses and reception staff - there was a large poster advertising an NHS feedback service and it stated that staff were meant to offer patients feedback forms - when I asked one nurse why no one in a particular outpatients department had offered me a form the reply came 'we don't have time for all that, we are much too busy'. There was no interest in taking part in the NHS feedback program. They were all meant to be wearing name tags and the few that were had them obscured by their labels or placed so difficult to read. The vast majority of the staff had no empathy and were bossy, harsh and brusque in manner. It made my visit to the hospital much more stressful than it needed to be. I encountered one nurse whose manner was kind and it was startling in being the exception to the rule, albeit a very valuable one. In the drop down it does not allow one to enter 'eye dept' out patient a and e so I'm entering it here

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Sussex County Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story