"Hopeless Administration and Inter Departmental..."
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted by Anonymous
I went to the A&E on 11/03 (on the advice of NHS direct) and was seen by a doctor in good time. Very satisfied with the medical treatment at the hospital but once back home have had the total run around in trying to make a hearing test appointment and follow up clinic appointment. I suspect that the doctors lack of administative support when he was treating me is the reason I have been having such trouble but nobody wants to take the responsibility to sort it out. Here is what happened:- 11/03 - The Doctor prescribed drugs and told me to make 2 appointments. The first with OPD audioligy for a hearing test and the second with the SHO clinic for a follow up to the test. He gave me a number to call. 12/03 - tried to call the number 8 times each time the receiver appeared to be lifted and replaced 13/03 - rang the main switchboard number and was given a number for audiology. Got through on the 7th attempt to be told I need a doctors referral. Put through to the ward I was treated on. Was told I should call back the SAU in the afternoon which I did but it was an Invalid phone number so I spoke to audioligy whot put me through to the ward again. I was instructed not to call until Monday as the referral would be going through and that I would also get a letter regarding it. 17/03 - rang audioligy a couple of times and was cut off (not surprised). Rang PALS and left a voicemail - no reply as yet. 18/03 - Rang audiology again. Eventually got through but still no resolution - GIVEN UP Fortunately my hearing seems to be returning so I will finish the course of drugs forget this episode and get on with my life without the test