"All that I can say is Superb and Thank You"
Posted by David Docker
I had, yet again, to go to the Outpatients for Urology. Very promptly I was seen by a Nurse who asserted all the facts about me, took my blood pressure and quizzed me regarding my medications. They had a very pleasant disposition and was very respectful. I then dressed for the Cystoscopy examination that I had come for. Here the nurse, Registrar and Consultant were so warm and welcoming. They did their job with great care, unfortunately they determined that I need another Bladder Neck Incision, C'est la vie. Never the less, my experience was very positive and I appreciate their skills and professionalism. This professionalism, this time by the Nurse, established the excellence of their Duty of Care. When the welcoming Nurse was taking down the details of my medications, we came to my anti-depressants. I told them that 20 months previously I had lost my wonderful wife, which had devastated me and still had me as suicidal periodically. I then referred that a lifetime friend of 75 years, was riddled with Cancer and had about one month to live. Of course this too was very distressing particularly at my time of life. I then explained to them about my golf. Golf being the mainstay of my life these days. However, as I had not been able to play for 6 months, my fitness levels were very low and I struggled to walk around the course. It is a catch 22 situation. If I don't want to play golf because my performance is so poor, I do not get to walk to raise my fitness. Equally if I do not walk I can't play golf. Such was the Duty of Care with this Nurse, they made me see the RAID team to ensure that I would be safe going home. They too in A&E were so welcoming, friendly and very professional. It meant that I was at the Hospital for a period of an extra 3 hours. But I cannot complain, I would prefer that, than to go home psychologically unsafe. All that I can add is thank you Queen Elizabeth Hospital, yet again you have done me proud. I am so glad that I live in the Birmingham area.