"Visit to doctors"

About: Northern Doctors Urgent Care

(as the patient),

Saw a GP with difficulty swallowing and an extremely sore throat. Was told I had a cold coming on and to go home and take paracetamol.

Visit to northern doctors and urgent care at Wansbeck general hospital.

Competence of doctor made me feel unhappy

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Responses

Response from Steph Edusei-Basra, Strategic Head of Corporate Affairs, Northumberland CCG

I am sorry to hear that you were dissatisfied when making use of the GP out of hours service and that your experience was poor.

I'd really like to find out more about your experience so that we can work with the provider of the service to make improvements.

I'd appreciate it if you could contact me on Stephanie.Edusei-Basra@nhs.net so that we can discuss your experience further.

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