"there was no aspect of my visit ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

there was no aspect of my visit with which I was impressed or that 'I liked'

What could be improved

None of the departments answer their telephones. I was put through to three seperate departments during an attempted follow up call after treatment without success. The total call lasted 35 minutes and I needed to call back three times. I gave up!

Anything else?

Yes, pay staff properly, have enough of them and provide the public with the servive we pay for.

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Responses

Response from Queen Elizabeth I I Hospital

We are very sorry for your experience and, if you are willing, we would very much like to have it investigated formally. Without having further information about what went wrong, it is hard to put things right to prevent others from having a similar experience.

If you wish to raise this matter formally with the Trust, which we would encourage you to do, then please send your complaint to: patcomplaints.enh-tr@nhs.net. Once again, our sincere apologies for what has happened.

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