"Very poor attitude towards complex needs."

I am a patient with borderline personality disorder, alongside other mental heath conditions. My experiences as an outpatient at Prospect are below. When I was first referred onto Readings CMHT after moving from Wokingham, I was allocated a new psychiatrist. This was February 2012. I saw him once. He put my medication up and discharged me from his care, all on the same day. I am on a strong dose of the anti-psychotic drug, Queltiapine. I found this very contradicting. In May 2013, I went into the hospital to see Urgent Care as I was mentally worn out, feeling very suicidal. I informed them I did not trust myself as felt ready to commit suicide. Because of my diagnosis, I was told to deal with it and go home. I went home and took an overdose with a bottle of rum that evening. This has been my only suicide attempt. Three weeks ago, I rung urgent care feeling overwhelmed. I also suffer from a conversion disorder, which leaves me with neurological symptoms when too stressed. My flare up was so bad, I started loosing vision in one eye and suffer paralysis. I was told to come in the next day. The Reading CMHT were meant to be present and they were not. I saw a guy I had never met before. He did not even have not notes or know my background. He sat there for an hour with me, doing CBT. I was discharged and never contacted again. I told him I did work part time and in therapy. His exact words was "He was surprised, as he presumed I sat at home, on benefits, watched Jeremy Kyle and did very little for myself." I left feeling awful. I have now decided to never contact urgent care again as it has always left me feeling worse. I appreciate in NICE guidelines, it is advised to not section someone with BPD. However, I also have numerous other mental health conditions. Staff should look at a patient as a person rather than a diagnosis. I know many professionals at Prospect have a shady attitude towards BPD and whether it is even a mental health condition or separate as behavioural. I appreciate we also have Winterbourne House who treat personality disorders. However, when someone is in crisis, the minute Prospect know the patient has BPD, the attitude towards dealing with it is very poor. A patient with this condition should be seen as a person, not a diagnosis, depending on each individuals needs. It is horrible enough having this condition, let alone our local mental health hospital having a poor attitude towards it. If I was a patient with clinical depression, bi-polar or schizophrenia, due to that being a chemical imbalance, I know I would be treated with alot more care, pride and dignity, rather than shrugged off.

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Response from Prospect Park Hospital

Thank you for your posting. I have been in touch with the Clinical Lead for the Crisis Resolution Home Treatment Team. We are sorry to see your comments. Your experiences will be discussed with the Team and they will be asked to demonstrate the same caring attitude to all patients, irrespective of diagnosis. If you would like to discuss this with senior staff in greater detail , then please get in touch. Trevor Lyalle Patient Advice & Liaison Service Tel: 01189605027 e mail: trevor.lyalle@berkshire.nhs.uk

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