"Review done on behalf of my Mother"

About: Lister Hospital

My 93 year old, partialy sighted, mother was admitted to Lister on the evening of 19 February suffering from opthalmic shingles. She was moved to Ward 11b where she was treated until her discharge on 5 March. During her stay she was taken down to the (Opthalmic Department for a doctor to examine her eye. She was kept waiting in reception for 4 hours during which time no one came near her to tell her what was happening or ask if she needed a drink. When she finally saw a doctor that it teh first thing she asked for. Her discharge was a total shambles, no ambulance being available to take her home, despite our being told she was coming out at 4.00pm. No one told her anything and she was left sitting ready to go by her bed for 5 hours until I came to collect her since I had been asked to do so by the nurse in charge of the ward since no ambulance was available. When I spoke to her I realised she couldn't even walk to the wheelchair I had brought to take her to the car let alone get into her house. No one on the ward had bothered to get her up out of bed and moving so her mobility was seriously compromised. Eventually an ambulance brought her home and she was stretchered into the house. I find it difficult to understand why we were asked by the nurse in charge of the ward to come and collect her as she must have realised my mother could not move about without help from trained nurses.

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Response from Lister Hospital

We're very sorry that your mother's care whilst at the Lister recently wasn't as good an experience as we would want or expect. If you have not made a complaint already, then we would like to have your mother's time in hospital investigated. To do this, we would need to make contact with you for further details. Perhaps you might be do kind as to contact us at generalenquiries.enh-tr@nhs.net so that we can do just that? We hope you give us that chance.

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