"I had a Gastroscopy - the staff ..."

About: Leighton Hospital

(as the patient),

What I liked

I had a Gastroscopy - the staff were really friendly and tried to put me at ease about the procedure. They were very professional and the procedure itself was done really well. I was really nervous before hand - heard lots of bad things about discomfort etc. But it was painless and pretty stress free considering everything!! I was throughly impressed with the staff and really glad I chose this hospital.

What could be improved

Nothing really - the only minor thing was my lift turned up and told the receptionist, who went to see where I was up to, but the message never got to me so I was sitting in another waiting room trying to call his mobile that had no signal because he was in the reception area!! other than that - perfect.

Story from NHS Choices

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Responses

Response from Leighton Hospital

Thank you for letting us have your very positive comments regarding the care you received in the Treatment Centre at Leighton Hospital.

I am very pleased to advise you that your feedback has been forwarded to the staff concerned and that they are delighted by your comments.

I would like to apologise that you had to wait unnecessarily due to a message not been forwarded to you. Staff are reminded regularly of the importance of good communication and there are message boards for the staff to use.

Thank you once again for taking the time to let us have your feedback, your comments are very much appreciated.

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