"Pilgrim a and e"

The service is absolutely shocking at this hospital. Having rang the out of hours doctor because my boyfriend was in unbearable pain we was told to come to an appointment with the doctor at Pilgrim at 9.40. Baring the fact my boyfriend was in unbearable pain we arrived early and watched everyone go in one by one to find out that life doctor had rang the house for asking where we were! The receptionist had not booked us in even though we went to desk and told her we was here! 2 hours and still currently waiting to be seen. Surely the nhs should invest in new staff that can do a simple job properly!