"Fantastic"

About: Southend Hospital

I had to call 111 recently for advice for my young daughter with suspected viral meningitis. As a ward sister myself (not from your hospital) I was extremely impressed with the service. I was given an appointment to attend the out of hours GP service at Southend hospital in 2 hours. The GP we saw was exceptional in his approach and reassurance of my daughters condition. The waiting area was clean, well organised and efficient. Thank you to all staff involved who cared for my daughter who is now thankfully well. As an NHS employee I am well aware of the criticisms we face and therefore wanted to take my opportunity to say a well deserved 5 stars to you all. Many thanks again.

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Responses

Response from Southend Hospital

Many thanks for your feedback. I am pleased that your daughter was attended to so quickly. Sadly we do not run the out of hours GP service, though it is based on our premises. I you would like to feedback to them directly I have posted their contact details below. Clinical Governance Team Integrated Care 24 Ltd The Long Barrow Orbital Park Ashford Kent TN24 0GP Tel: 01233 505450 Email: cg@IC24.nhs.uk

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Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Many thanks for your feedback and I am pleased your experiences were so positive. the out of hour service, whilst on our premises is not one of our services but they can be contacted at the following:

Clinical Governance Team

Integrated Care 24 Ltd

The Long Barrow

Orbital Park

Ashford

Kent

TN24 0GP

Tel: 01233 505450

Email: cg@IC24.nhs.uk

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