"Awful experience with sick teenager in GP walk-in..."

About: Manchester Royal Infirmary

My 17-year-old daughter was very ill indeed (turned out to be quinsy) and on Day 1 we ended up sitting in the GP walk-in waiting room for 3 hours plus. There were not enough seats, sick children were sitting on the floor, the toilet and sink were disgusting, the nurses (other than the one who finally saw us) were disinterested. Two of them were scruffy and one nurse saw only 3 patients the whole time we were there, and with one of them they went out of the treatment room twice leaving the door fully open so everyone could see the patient on the bed No dignity at all. At one point two nurses went to look for someone's records in A & E. Why 2? The GP prescribed without examining my daughter. While I had more faith in the nurse practitioner, this does not seem right to me (I work in the NHS). It was roasting hot and smelly in the waiting room. My daughter was crying in pain and while I know the 4-hour target is what is important, how can that be right to leave a young person crying in pain for three hours? We were told if it got any worse to come back to A & E the next day. This we did. Absolutely appalling. The nurse who triaged us half an hour after arriving stated baldly - 'we are rammed - we don;t have time to see you. Go back to the walk in (another 2-hour wait). This time the GP said she didn't have quinsy. Again my daughter was in tears - my exact words for this are: 'yu have forgotten that patients are people, not target-driven ping pong balls'.All in all an experience which greatly upset my daughter and myself at a time when we should have been getting good care. And all because my GP surgery stated baldly 'we don;t do same-day appointments any more'. I think you have your primary care facilities very wrong indeed and I felt as if anyone would come out of the walk-in much more ill than they were when they arrived. The only good service we got was from 111/NWAS - the rest of you need to up your game. (PS You need to look at the process in walk in - GP sitting doing nothing while patients have tests by nurses instead of seeing other patients is not efficient. Dreadful experience.

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