"out dated systems (RIO) cause distress, unfair and..."

About: Wonford House

Out dating systems which will only register certain tick box answers are not appropriate, I have had a situation occur that should never have happened, which has caused lack of trust and worry about care. I also have had to wait 6years for treatment and it still not insight, this puts patients lives on hold, this service needs major help. The staff work with what they are given, but can only do so much. These and other problems have also resulted in The health minister, Ben bradshaw mp, and others being informed. Action is needed here.

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Response from Wonford House

Dear Anonymous Thanks for leaving a review of our services. Could you please contact our Patient Advice and Liaison Service (PALS) so we can try to resolve the problems you mention? For instance, our Trust has a very new system for recording people’s clinical information, so we would be really pleased to get feedback from people if there are difficulties with this. We are pleased to hear that you have contacted your MP. He will always contact us on a constituent’s behalf to follow up issues of concern. PALS can be contacted on freephone 0800 073 0741 or 01392 675686 or email dpn-tr.pals@nhs.net. We look forward to hearing from you.

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