"Poor patient service."

About: Hull Royal Infirmary

I find this hospital very dis-organised, my sister had an injured limb and numerous amounts of times I asked them to give her painkillers, up to present this has not happened and I requested them 40 minutes ago. The nurses are sat in the station all having a chit chat and not getting the painkillers! After getting the X-ray back to find out she has not broken her wrist she has in fact got a serious sprain for which the doctor would not give her something to support her wrist. I would not recommend this hospital the anyone in future I will use Beverley Westwood hospital.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . Please note that we will require the patient's consent to investigate any concerns raised. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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