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Very helpful nursing staff

Story from nhs.uk

"Very helpful nursing staff"

About: Castle Hill Hospital

(as the patient),

What I liked

Very helpful nursing staff

What could be improved

I really need to know what to expect after undergoing Delorme's procedure.ie roughly how long it will take begin to feel normal and not have to use incontinence pads. The surgery seems to have exacerbated what was mild incontinence and did not prevent me from taking part in normal activities. At the moment I am afraid to leave home because I have no control over my bowel. I have halted the laxatives prescribed. I return to the hospital in six weeks but in the meantime, I would like more advice and reassurance. My GP did not know what delorme's procedure is.

Anything else?

Just before my operation I was presented with a choice of anaesthetic, general or regional.I think this could have been put to me before at the preop stage.The same goes for the consent form which you do not see until the surgeon visits you immediately before the operation.This is a highly significant document which requires thorough perusal and reflexion.

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Responses

Response from Engagement Section Assistant, NHS Hull 14 years ago
NHS Hull

Submitted on 03/06/2009 at 16:45
Published on Care Opinion on 04/06/2009 at 01:00

Dear Ms Jones Firstly our apologies for the delay in responding to the concern you posted regarding the lack of communication and choice relating to your inpatient stay at Castle Hill Hospital. We have now forwarded your concerns to our colleagues at Hull and East Yorkshire Hospitals Trust, and we are sorry that we were unable to respond to your specific clinical queries before your return visit to the hospital took place. Should you wish to discuss your concerns in detail please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. They would be happy to assist in any way they can. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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